At Endeavour Care Group we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in connection with our disability support services, as well as your rights regarding your data.

Collection of Personal Information

We collect personal information in several ways, including when you complete our intake and assessment forms, when you communicate with us, or when we receive information about you from your healthcare providers or other organizations involved in your care. We may collect the following types of personal information:

• Contact information, such as your name, address, phone number, and email address
• Health information, such as your medical history and current health status
• Demographic information, such as your age, gender, and ethnicity
• Legal Basis for Collection and Use of Personal Information

We collect and use personal information based on the following legal grounds:

• Legitimate business interests: providing disability support services, responding to your inquiries, coordinating care with other healthcare providers or organizations, and complying with legal and regulatory requirements.
• Your consent: in specific situations where your explicit consent is required, such as sharing –
• Your personal information with third parties not involved in your care.

Disclosure of Personal Information

We may use your personal information for the following purposes:

• Providing disability support services tailored to your needs and preferences
• Responding to your inquiries and communicating with you about our services
• Coordinating care with other healthcare providers or organizations involved in your care
• Complying with legal and regulatory requirements

We may disclose your personal information to third parties in the following circumstances:

• To your healthcare providers or other organizations involved in your care
• To regulatory authorities as required by law
• To our service providers who perform services on our behalf, such as IT support and data processing, with appropriate contractual safeguards in place
• To insurance companies, government agencies, or other third parties as necessary for providing disability support services
• With your consent, or as otherwise permitted by law

Protection of Personal Information

We have implemented physical, technical, and administrative safeguards to protect your

personal information from unauthorized access, use, and disclosure. We review and update

our security measures regularly to ensure they remain effective.

Your Rights Regarding Your Personal Information

You have the right to:

• Access your personal information that we hold
• Correct or update your personal information
• Request erasure of your personal information in certain circumstances
• Object to or restrict processing of your personal information
• Withdraw your consent, where applicable

To exercise your rights, please contact our privacy officer at 0424 628 417.

Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Updates to Privacy Policy

We may revise this Privacy Policy from time to time. If we make any material changes, we will notify you by email or through our online portal.

Contact Us

If you have any questions or concerns about our Privacy Policy or wish to exercise your rights under this policy,

please contact our privacy officer  at 0424 628 417. We take your privacy seriously and are committed to responding to your inquiries in a timely
and professional manner.